Total by Wireless ("we," "our," or "us") provides mobile and internet services, including cell phone plans, smartphones, home internet, phone repairs, and security cameras. By using our services, you agree to the following terms and conditions.

 

1. Services and Products

We offer the following services:

 

Mobile phone plans

Smartphones for sale

Home internet services

Phone repairs

Security cameras

Each service may have its own terms and conditions as determined by the specific carrier or service provider. You agree to comply with those terms when using our services.

 

2. Account Management

To create an account, users must provide:

 

Full name, email, phone number, date of birth, and address.

You may cancel or modify your service by contacting our customer service or through the carrier, as each carrier has its own cancellation policies.

 

3. Payments and Billing

We accept the following payment methods:

 

Cash, Credit Cards, PayPal, and Zelle.

Each carrier or service provider may have its own billing cycle, fees, and charges. Additional charges, such as activation fees, may vary by service provider.

 

4. Refunds and Returns

We accept returns and provide refunds within 30 days of purchase, provided the device is unused and in the original packaging with all accessories. If you wish to return an item or cancel a service, please contact customer support.

 

5. Termination of Services

Your service may be terminated under the following conditions:

 

Non-payment or failure to meet payment terms as determined by the carrier.

Violation of service agreements or illegal activity.

Each carrier may handle service termination differently, so please check with the specific carrier for detailed policies.

 

6. Limitation of Liability

We are not responsible for:

 

Lost data, network outages, or disruptions in service.

Any issues related to devices or services provided by the carriers.

Each carrier has its own warranty, and we are not responsible for the services provided by them.

 

7. Intellectual Property

All content, trademarks, and intellectual property on our website belong to Total by Wireless or its licensors. Unauthorized use of any content is prohibited.

 

8. Governing Law and Disputes

These Terms of Service will be governed by the laws of the state in which we are based, [Massachusetts]. Any legal disputes will be resolved in the courts of that state.

 

9. Marketing and Communications

We may send you promotional emails and communications. You can opt out at any time by using the unsubscribe link provided in those communications.